SoulScent48 Refund and Returns Policy

Effective Date: [January 1, 2025]

At SoulScent48, we aim to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, please review our Refund and Returns Policy as follows:

Returns

  1. We accept returns of unused and unopened items within 30 days from the date of delivery.
  2. To be eligible for a return, the item must be in its original condition, including the packaging.
  3. Please contact our customer service team at [soulscent48@gmail.com] before returning the product to obtain a Return Authorization Number (RAN) and detailed return instructions.

Non-Returnable Items

Due to the nature of our products, perfumes and other scented items are non-returnable once they have been opened or used.

Refunds

  1. Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your refund.
  2. If approved, your refund will be processed back to your original payment method within 7-10 business days.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [soulscent48@gmail.com] with a photo of the damage. We will provide a replacement or a refund, depending on your preference.

Late or Missing Refunds

  1. If you haven't received a refund after 10 business days, please check with your bank or credit card company, as there may be a delay before the refund is officially posted.
  2. If you've done this and still haven't received your refund, please contact us at [soulscent48@gmail.com].

Return Shipping

  1. Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., a damaged or incorrect item).
  2. We recommend using a trackable shipping service or purchasing shipping insurance for returns.

Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return or refund, please contact our customer service team at:

SoulScent48
Email: [soulscent48@gmail.com]
WhatsAPP: [+1 (580) 244-2869]
Address: [8400 INDUSTRIAL PKWY SUITE C DOCK #4 PLAIN CITY,OH 43064,US]

Thank you for shopping at SoulScent48! We are committed to providing you with the best products and customer service.